Account Services

Some brokers are highly skilled salespersons and are good at closing a presentation with a new prospective client. But our experience has shown us that while closing a new client or retaining a current client is critical that we will not succeed if we are not service oriented.

At Beacon Benefit Consulting, we believe that the real test begins after a broker, carrier, and plan have been chosen and the enrollment meetings are completed, which is why we assign our Employer Groups a dedicated Account Service Representative.  This helps you to know who to call when you have questions regarding an enrollment, termination, policy interpretation, or claims issue.

The Account Service Representative has written accountabilities, which include performance requirements.  To that end, he or she will: 

Assist you in resolving administrative issues, billing discrepancies, contract interpretation, or claim problems between the employer and your respective carrier(s).

§        Research and respond to all claims or benefit inquiries promptly.

§        Develop a service schedule and to talk with or meet on site with your designated representative.

§        If an inquiry falls outside of his/her scope of experience, the Account Service Representative can provide you with the name and telephone number for a specialist in the area of need.  Beacon Enterprises is not a party to any such engagement and will not disclose nonpublic information or assume fiduciary responsibility for any fees that might be incurred.